FAQ's

Click the "My Account" icon at the top right side of our site to check your orders status.

If you have an account with us, click the "My Account" icon at the top right side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. If you checked out as a guest and need to edit or cancel an order, please email Customer Care at info@fairyhomesandgardens.com with your order number and we will assist you.

Please note that once an order has begun processing or has shipped, the order is no longer editable.

Once an order has been placed, a confirmation email with tracking information will be sent to the email address that was provided at check out. If you are having trouble locating the confirmation email and have an account with us, you can click the "My Account" icon at the top right side of our site to view orders you have placed. Click on the "View Order Status" link to view tracking information for a particular order. 

Please first check with the shipping carrier to track your package (see above) and confirm that it has indeed been delivered. Shipping carriers can oftentimes provide specific GPS locations as to where your package was dropped off. This information can help you determine if it was mistakenly delivered to a neighbor or kept in a parcel locker, etc. Furthermore, if your package has been lost or stolen, the shipping carrier can assist in retrieving it or filing a missing/stolen mail claim. 

Please contact Customer Care at info@fairyhomseandgardens.com if you need further assistance.

Click the "My Account" icon at the top right hand side of our site to track your order status. Make sure that the status of ALL of the items in your order say that they have shipped. Occasionally, we will have to ship items separately if they are larger/heavier and may arrive at different times.

Check with the shipping carrier to confirm that all of your packages were delivered using the tracking information provided to you (see above). If your packages each show a status of "delivered," contact Customer Care at info@fairyhomesandgardens.com for assistance. To better assist you, please provide us a picture of your package/packaging and packing slip. 

Click on the "My Account" icon located on the top right side of our site > click on the Create Account link.

Click on the "My Account" icon at the top right side of our site > click on the Your Account Details link to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" icon at the top right side of our site. Click on the "Forgot your password? Click here" link that is located under the login box. This link will send an email with instructions on how to retrieve your password.

If you feel that you have received the wrong product, please contact Customer Care at info@fairyhomesandgardens.com within 72 hours of receiving the product. To better assist you, please provide us your order number and a picture of the incorrect item.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices with transit time estimates and their respective prices.

We provide free standard shipping to all domestic orders over $149

Our team at Fairy Homes and Gardens strives to fulfill orders in one to two business days once an order is placed. However, fulfillment times may take longer during busy seasons and holidays. Should orders take unusually longer to fulfill, customers will be promptly notified by a member of our team.

Please be advised that order fulfillment and shipping times are independent of each other. Transit times shown under shipping methods at checkout are estimates provided by shipping carriers and should be taken into account in addition to our order fulfillment time. Customers will receive a shipment confirmation email when an order has shipped with tracking information within 24-48 hours of shipment.

If you need to place a rush order by a certain date, please contact Customer Care at info@fairyhomesandgardens.com prior to checkout to see if we can assist you by your deadline.

We know that the love of fairies and the fairy world extends far and wide. We ship to the following countries:

Australia, Canada, France, Germany, Ireland, Italy, Mexico, New Zealand, Spain, Sweden, The United Kingdom, US Virgin Islands. 

Send us an email if your country is not on this list. 

*NOTE: Currently, larger international orders must be placed by phone. Please email Customer Care at info@fairyhomesandgardens.com with the items you wish to purchase, shipping methods you prefer, and dates/times you are available to complete your transaction. We will provide shipping estimates prior to checkout.